FAQs

Everything You Need To Know About Annapolis Propane

Propane is a hydrocarbon (C 38) and is sometimes referred to as liquefied petroleum gas, LP-gas, or LPG. Propane is produced from both natural gas processing and crude oil refining, in roughly equal amounts from each source. Nearly 97 percent of propane consumed in the United States is produced in North America. It is nontoxic, colorless, and virtually odorless. As with natural gas, an identifying odor is added so the gas can be readily detected.

Q: Is propane dangerous to the environment?

A: No. Propane is an approved, clean fuel listed in the 1990 Clean Air Act and the Energy Policy Act of 1992 and is one of the cleanest burning of all fossil fuels. Tests conducted by the U.S. Environmental Protection Agency show that propane-fueled vehicles produce 30 percent to 90 percent less carbon monoxide and about 50 percent fewer toxins and other smog-producing emissions than gasoline engines. Propane also is nontoxic, so it's not harmful to soil or water.

Q: Who uses propane?

A: Propane is used by millions of Americans each day. People use propane in and around their homes for furnaces, water heaters, air conditioners, outdoor grills, fireplaces, and appliances. On farms, propane-fueled equipment and technologies control pests, dry crops, and power irrigation pumps. Industrial uses include propane-driven forklifts and fleet vehicles. Millions of commercial establishments, including restaurants and hotels, depend on propane for heating, cooking, and other uses.

Q: Is propane really convenient to use?

A: Yes. Up to 56,000 miles of pipeline and more than 6,000 retail dealer locations make propane readily available throughout the United States. Because propane is stored in portable tanks, it can also be used in areas beyond gas mains. To fuel homes, large tanks can be buried underground because propane is a nontoxic, nonpoisonous fuel that doesn't contaminate aquifers or soil. Refueling a propane vehicle takes about the same time as refueling a gasoline vehicle. And propane is the only alternative fuel with fueling stations located in every state. Propane is a safe and environmentally friendly fuel that is available now and widely used throughout the United States in homes, on farms, on the road, and in industrial and commercial operations.

*Source: Propane Education & Research Council (PERC). What Is Propane? Retrieved December 19, 2013 from the PERC website.

Q: What areas do you serve?

A: Our Annapolis district headquarters is in Annapolis, MD, however we serve residential and commercial customers in multiple counties around Annapolis. View our service area here.

Q: What services do you offer?

A: At Annapolis Propane, we strive to meet any and all of our customer's propane needs. The core of our business is providing reliable automatic propane delivery service, tank installation, GasCheck safety inspections, certified propane gas piping installation and maintenance, and emergency after-hours service. But if you have another propane need we haven't mentioned, we invite you to speak with us as soon as possible.

Q: What is your experience?

A: Our company, Annapolis Propane, is owned and operated by a local family with more than 50 years experience in the propane and service industry. We are led by propane experts that have spent decades in the industry. In addition, we only employ trained technicians that fully understand the unique features of propane.

Q: How does Automatic Delivery work?

A: It's simple. Our cutting edge, industry specific software projects your next automatic delivery before your tank(s) run out of propane. Many factors are considered such as what you use propane for, seasonal consumption history, current and future weather projections, when your last delivery was made and what the tank level was at that time.

Q: What is "will call" delivery service?

A: Will call delivery service is an option some customers choose. This delivery method requires customers to regularly check their gauge to ensure they do not run out of propane and will give us a call when they are in need of a delivery. We encourage them to call for a delivery when at around 30% to allow for scheduling and delivery, especially during the cold winter months. Customers can also request a delivery through our simple online Customer Portal. We strongly encourage our customers to put their account on Automatic Delivery, which is available at no additional cost. With Automatic Delivery, you will not use any additional propane and can rest assured your tanks will never run out.

Q: What Should I do if I smell gas?

A: Propane gas smells similar to rotten eggs, a skunk's spray, or a dead animal. If you smell even the faintest odor of propane, take the following steps:

  • Leave the area immediately.
  • If it is safe to do so, turn off the gas.
  • Call your propane retailer and 911 from a safe location immediately.
  • Do not return to the area until told that it is safe.
  • Get your system checked out by a qualified propane service technician.

If you have additional questions, contact our team at Annapolis Propane by calling 410-923-9199.

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